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Publicly available information disclosure

Licensing information

Financial Wellness Partners, (FSP648749), holds a license issued by the Financial Markets Authority to provide financial advice.

Financial Wellness Partners and our financial advisers provide advice to our clients about their investments, personal and business insurance.

Nature and scope of the advice

Financial Wellness Partners provides advice to our clients about their life insurance, health insurance, and KiwiSaver products.

We only provide financial advice about products from certain providers:

  • For life insurance, we work with:

    • AIA

    • Asteron Life

    • Cigna

    • Fidelity Life

    • Partners Life

  • For health insurance, we work with:

    • Accuro

    • Nib

    • Southern Cross

  • For KiwiSaver products,we work with:

    • Booster

Fees or expenses

We do not generally charge a fee for insurance advise and implementation, however, if this is something that the client and Financial Wellness Partners agree upon. Any additional costs will be outlined prior to implementation of the financial advice products.

Conflicts of interests and incentives

For the above products, Financial Wellenss Partners and the financial adviser receive commissions from the financial services company on whose policies we give advice. The amount of the commission is based on the amount of the premium, or the amount of funds under management.


To ensure that our financial advisers prioritise our clients’ interests above their own, we

follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Financial Wellness Partners monitors these registers and provides additional training where necessary.

Complaints handling and dispute resolution

If you are not satisfied with our financial advice service you can make a complaint by emailing, or by calling: 027 545 1160. You can also write to us at: PO Box 184, Christchurch 8140.


When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

  • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.


If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Insurance and Financial Services Ombudsman (IFSO).


IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.


You can contact IFSO by emailing or by calling: 0800 888 202. You can also write to them at: PO Box 10 845, Wellington 6143

Duties information

Plan and Protect Ltd and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

  • exercise care, diligence, and skill in providing you with advice

  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)

  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).


This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at

Contact details

Plan and Protect Ltd (FSP704731) is the Financial Advice Provider

PO Box 184, Christchurch 8140

027 545 1160

34 Allen St, Christchurch 8011

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